Returns & refunds
Last updated: September 1, 2026
Personalised products
Every product is made to order using an artwork you have previewed and approved. Under EU consumer law, the right of withdrawal does not apply to goods made to the consumer's specifications or clearly personalised. For this reason we cannot accept returns for change of mind.
Damaged, defective or wrong items
If your order arrives damaged, has a printing defect or doesn't match what you ordered, contact us within 14 days of delivery with photos. We will reprint and reship at no cost, or refund you if a replacement isn't possible.
Digital products
Digital files are delivered immediately after payment. By completing the purchase you agree to immediate delivery and acknowledge that the right of withdrawal is lost once the download is available. If a file is corrupted or not delivered, we'll fix it.
Cancellations
You can cancel a physical order free of charge as long as production hasn't started. Write to us as soon as possible with your order number.
How refunds are issued
Refunds are issued to the original payment method through Stripe, typically within 5–10 business days depending on your bank.